Customer Service Specialist

Princeton, WV

Full Time

Entry Level

Trusted care. Exceptional medicine. Compassion you can feel.

Position Summary:
We are currently seeking a full-time Front Office Customer Service Specialist with an energetic and outgoing personality, strong communication skills, and a passion for hospitality. As the first point of contact, you’ll be a key player in conveying the mission, vision and culture of the practice to all of our clients!

Key Responsibilities:

Warmly welcome clients and their pets in person and over the phone, bonding with each
Efficiently manage a high volume of appointments and messages on multiple platforms
Maintain accurate and organized client and patient records using the industry-leading Pulse veterinary software
Process payments with accuracy and attention to detail
Keep the front desk and waiting area clean, organized, and inviting
Communicate effectively between clients and the veterinary care team
Provide compassionate, empathetic service in stressful or emotional situations
Support the team with additional administrative duties

Qualifications:

High school diploma or equivalent required
Experience in veterinary, medical, customer service, or hospitality industries preferred
Able to thrive in a fast-paced setting while staying calm and professional
Energetic, outgoing, and personable demeanor with excellent customer service instincts
Comfortable using computer systems and learning new technology, embracing change
Strong multitasking and time management abilities
A genuine love for animals and a desire to support their care

What We Offer:

Competitive hourly pay based on experience
Health, dental, vision, and life insurance
Generous Paid Time Off
Employee discounts on veterinary care and pet supplies
A collaborative, supportive, empowering team environment
Opportunities for training and career advancement

If you feel you would be a good fit for our team, please accept our invitation to join us in our daily mission of making a huge positive difference in the lives of beloved pets and their pet parents. If you have a passion for knowledge, growth and animal care, can take constructive criticism well and are eager, humble and willing to learn, we encourage you to apply for this fulfilling, exciting position as a Front Office Customer Service Specialist!

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

Are you 18 years of age or older?*

Earliest start date?*

Can you work evenings?*

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

References: Please enter names and contact information:*

Human Check*

Submit Application

Please review our open positions and apply to the positions that match your qualifications

We can't wait to meet you!

Customer Service Specialist

Apply for this position